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Our phone calls are handled by the pawsome customer service team at vet-n-pet DIRECT. They wear our gear and can help with all enquiries.

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We're onto it! Your order is currently being prepared. We make the majority of our items to order and generally you can expect your order to be shipped within 48-72 hours if not sooner. We work Monday to Friday and enjoy weekends off with our pets and families, so please factor that in to your calculations. If you think its been an unusually long time though, please let us know!

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