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Furriends Apparel

Furriends Help Centre

We're onto it! Your order is currently being prepared. We make the majority of our items to order and generally you can expect your order to be shipped within 48-72 hours if not sooner. We work Monday to Friday and enjoy weekends off with our pets and families, so please factor that in to your calculations. If you think its been an unusually long time though, please let us know!

Above the size selection boxes on every product page there is a link to the Size Guide for that product. Click on the link on the product page to open the guide. As an example:

Above the size selection boxes on every product page there is a link to the Size Guide for that product. Click on the link on the product page to open the guide.As an example:<img src="https://uploads.gorgias.io/DrQqY7XgNM2L4Wjv/size-guide-example-help-centre-43c470da-0782-4825-9323-4d92cda2dee3.webp" style="width: 300px;" class="fr-fic fr-dib fr-fil">

How to choose the correct size

We've put together a quick summary on the differences between our 2 regular fit tee styles (the Ava and the Essential) here:. https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose

We&apos;ve put together a quick summary on the differences between our 2 regular fit tee styles (the Ava and the Essential) here:<a href="https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose" id="isPasted">https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose</a>

Diffference between Ava & Essential Tee

If you are requiring an item in time for Christmas we recommend ordering in advance of the following dates for delivery within Australia by Christmas. Please note that whilst we will do our best to get your order out the door on time, we cannot guara

<h3 id="christmas-2025-australian-delivery-times">CHRISTMAS 2025 AUSTRALIAN DELIVERY TIMES</h3>If you are requiring&#xA0;an item&#xA0;in time for Christmas we recommend&#xA0;ordering in advance of the following dates for delivery within Australia by Christmas. Please note that whilst we will do our best to get your order out the door on time, we cannot guarantee the service provided by the postal carrier. The dates below are based on the delivery&#xA0;cutoffs we have been provided and also allow order printing and processing time for our team.We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.NSW, ACT, VIC, QLD, SA&#xA0;<div><ul lang="x-size-16"><li>Parcel Post: Thursday 18th December</li><li>Express Post: Monday 22nd December</li></ul></div>WA<div><ul lang="x-size-16"><li>Parcel Post: Tuesday 16th December</li><li>Express Post: Sunday 21st December</li></ul></div>TAS<div><ul lang="x-size-16"><li>Parcel Post: Wednesday 17th December</li><li>Express Post: Monday 22nd December</li></ul>NT<div><ul lang="x-size-16"><li>Parcel Post: Thursday 11th December</li><li>Express Post: Sunday 21st December</li></ul></div></div>We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.&#xA0;<h3 id="christmas-2025-international-delivery-times">CHRISTMAS 2025 INTERNATIONAL DELIVERY TIMES</h3>If you are requiring&#xA0;an item&#xA0;in time for Christmas and live in a country other than Australia we recommend&#xA0;ordering in advance&#xA0;of&#xA0;the following dates for delivery&#xA0;by Christmas:<ul><li>USA: 8 December 2025</li><li>New Zealand: 3 December 2025</li></ul>&#xA0;We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIAWe ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may take&#xA0;up to 7 days to ship.<h3 id="australia--new-zealand-shipping-times">Australia &amp; New Zealand Shipping Times</h3>Australian delivery times once shipped vary based on your distance from us (South East Queensland, Australia). As a general guide under normal circumstances for Standard post:&#xA0;Local/Brisbane Area:&#xA0;1-2 business days South East Queensland:&#xA0;2-3 business days North &amp; West Queensland:&#xA0;3-4 business days Sydney:&#xA0;2-3 business days New South Wales:&#xA0;3-4 business days Melbourne:&#xA0;3-4 business days Victoria:&#xA0;4-5 business days South Australia:&#xA0;4-5 business days Tasmania:&#xA0;up to 7 business days Western Australia:&#xA0;10-14 business days Northern Territory:&#xA0;10-14 business daysExpress orders do arrive faster, but are not guaranteed to be overnight to any area.&#xA0;<h3 id="international-shipping-rates-times">International Shipping Rates&#xA0;&amp; Times</h3>&#xA0;Airmail has an average delivery time of 6-12&#xA0;working days once shipped ( not including weekend days and public holidays) but can be longer to some destinations. Please keep in mind that international orders can be delayed due to the country&#x2019;s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Furriends. International customers are advised to check with the relevant authorities in their country before placing an order with Furriends.Tracking InformationOnce your item ships you will receive an email with your tracking number so you can follow its progress until it arrives to you.Delays with all carriers&#xA0;can be experienced during peak times. Please check with your postal service for their latest updates.We ship our orders using home compostable satchels and labels or cardboard cartons so when you receive it, you can either reuse the satchel, or pop it in your compost bin or worm farm.&#xA0;

Shipping

We have a 60-day return policy, which means you have 60 days after purchasing your order to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original p

<div>We have a 60-day return policy, which means you have 60 days after purchasing your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. To start a return, please <a href="https://customers.furriends.com.au/" target="_blank">log in to your account</a> and click on the order you wish to return. You can then select the item you would like to return. If your return is accepted, we&#x2019;ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We&apos;ll cover the costs of shipping your returned item back to us. You can always contact us for any return related questions via the Contact Us page. Damages and issues Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges We are happy to exchange items for a different size or style and we will cover the shipping cost of sending the exchange item to you. Items purchased as clearance items are not eligible for exchange so please choose carefully. Refunds We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.</div>

Get more information

How to choose the correct size

Diffference between Ava & Essential Tee

Shipping

How to return an item

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