Send us a message and we will reply via email

Our phone calls are handled by the pawsome customer service team at vet-n-pet DIRECT. They wear our gear and can help with all enquiries.

Return to store

My Account

Furriends Apparel

Furriends Help Centre

Above the size selection boxes on every product page there is a link to the Size Guide for that product. Click on the link on the product page to open the guide. As an example:.

Above the size selection boxes on every product page there is a link to the Size Guide for that product. Click on the link on the product page to open the guide.As an example:<img src="https://uploads.gorgias.io/DrQqY7XgNM2L4Wjv/size-guide-example-help-centre-43c470da-0782-4825-9323-4d92cda2dee3.webp" style="width: 300px;" class="fr-fic fr-dib fr-fil">

How to choose the correct size

We've put together a quick summary on the differences between our 2 regular fit tee styles (the Ava and the Essential) here:. https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose

We&apos;ve put together a quick summary on the differences between our 2 regular fit tee styles (the Ava and the Essential) here:<a href="https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose" id="isPasted">https://www.furriends.com.au/pages/which-style-of-t-shirt-should-i-choose</a>

Diffference between Ava & Essential Tee

ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA. We ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may tak

<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">We ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may take up to 7 days to ship.<h3 style="font-family: &quot;Avenir Next&quot;, sans-serif; font-weight: 600; text-transform: uppercase; line-height: 1.5; color: rgb(159, 142, 139); letter-spacing: 2px; text-rendering: optimizeLegibility; font-size: 19px; margin-right: auto; margin-bottom: 15px; margin-left: 0px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;" id="australia--new-zealand-shipping-times">AUSTRALIA &amp; NEW ZEALAND SHIPPING TIMES</h3><p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Australian delivery times once shipped&#xA0;vary based on your distance from us (South East Queensland, Australia). As a general guide under normal circumstances for Standard post:<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Local/Brisbane Area: 1-2 business days South East Queensland: 2-3 business days North &amp; West Queensland: 3-4 business days Sydney: 2-3 business days New South Wales: 3-4 business days Melbourne: 3-4 business days Victoria: 4-5 business days South Australia: 4-5 business days Tasmania: up to 7 business days Western Australia: 10-14 business days Northern Territory: 10-14 business days<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Express orders do arrive faster, but are not guaranteed to be overnight to any area.<h3 style="font-family: &quot;Avenir Next&quot;, sans-serif; font-weight: 600; text-transform: uppercase; line-height: 1.5; color: rgb(159, 142, 139); letter-spacing: 2px; text-rendering: optimizeLegibility; font-size: 19px; margin-right: auto; margin-bottom: 15px; margin-left: 0px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;" id="international-shipping-rates-times">INTERNATIONAL SHIPPING RATES&#xA0;&amp; TIMES</h3><p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Airmail has an average delivery time of 6-12 working days once shipped ( not including weekend days and public holidays) but can be longer to some destinations. Please keep in mind that international orders can be delayed due to the country&#x2019;s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Furriends. International customers are advised to check with the relevant authorities in their country before placing an order with Furriends.<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Tracking Information<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Once your item ships you will receive an email with your tracking number so you can follow its progress until it arrives to you.<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">Delays with all carriers&#xA0;can be experienced during peak times. Please check with your postal service for their latest updates.<p style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; color: rgb(140, 139, 139); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">We ship our orders using home compostable satchels and labels or cardboard cartons so when you receive it, you can either reuse the satchel, or pop it in your compost bin or worm farm.

Shipping

We have a 60-day return policy, which means you have 60 days after receiving your order to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original pa

We have a 60-day return policy, which means you have 60 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. To start a return, please&#xA0;<a href="https://customers.furriends.com.au/" title="Log In To Your Account">log in to your account</a>&#xA0;and click on the order you wish to return. You can then select the item you would like to return. If your return is accepted, we&#x2019;ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We&apos;ll cover the costs of shipping your returned item back to us. You can always contact us for any return related questions via the Contact Us page. Damages and issues Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges We are happy to exchange items for a different size or style and we will cover the shipping cost of sending the exchange item to you. Items purchased as clearance items are not eligible for exchange so please choose carefully. Refunds We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How to return an item

To get the longest life from your fresh new Furriends printed garment please follow these care instructions:

To get the longest life from your fresh new Furriends printed garment please follow these care instructions:<ul><li>Wash inside out</li><li>Machine cold wash with like colours</li><li>Do not bleach</li><li>Line dry in shade</li><li>Do not tumble dry</li><li>Do not iron print</li><li>Do not dry clean</li></ul>

How to care for Furriends garments

Collection of orders is available from the vet-n-pet DIRECT warehouse in Jimboomba. As we print and assemble our orders in Beaudesert, same day orders and collection is currently not possible. We will notify you when your order is ready to collect. O

Collection of orders is available from the vet-n-pet DIRECT warehouse in Jimboomba. As we print and assemble our orders in Beaudesert, same day orders and collection is currently not possible. We will notify you when your order is ready to collect. Our Beaudesert location is currently unable to accomodate local pickup.

Can I pickup my order?

We are always looking to partner with new social influencers and creatives who produce great content and embrace the pet owner life. We have no minimum audience size requirement because, just like our brand, we know its quality over quantity that cou

We are always looking to partner with new social influencers and creatives who produce great content and embrace the pet owner life.We have no minimum audience size requirement because, just like our brand, we know its quality over quantity that counts.If you would like to apply to be an Ambassador you can do so here:<a href="https://true.furriends.com.au/register" style="box-sizing: border-box; color: rgb(92, 92, 92); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank" title="Furriends Ambassadors">Furriends Ambassadors</a>All applications will be considered based on merit and fit for our current brand campaigns and existing Ambassador roster.

Can I become a brand Ambassador?

If you wish to place an order where the items need to be shipped to multiple addresses then please place a seperate order for each address. Our systems allocate each order to a single shipping address. So if you require more than one shipping address

If you wish to place an order where the items need to be shipped to multiple addresses then please place a seperate order for each address. Our systems allocate each order to a single shipping address. So if you require more than one shipping address, then a new order is required for each address. This also then correctly calculates shipping charges as each address incurs it&apos;s own shipping charge from Australia Post.