ShippingUpdated 4 months ago

ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA

We ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may take up to 7 days to ship.

AUSTRALIA & NEW ZEALAND SHIPPING TIMES

Australian delivery times once shipped vary based on your distance from us (South East Queensland, Australia). As a general guide under normal circumstances for Standard post:

Local/Brisbane Area: 1-2 business days
South East Queensland: 2-3 business days
North & West Queensland: 3-4 business days
Sydney: 2-3 business days
New South Wales: 3-4 business days
Melbourne: 3-4 business days
Victoria: 4-5 business days
South Australia: 4-5 business days
Tasmania: up to 7 business days
Western Australia: 10-14 business days
Northern Territory: 10-14 business days

Express orders do arrive faster, but are not guaranteed to be overnight to any area.

INTERNATIONAL SHIPPING RATES & TIMES

Airmail has an average delivery time of 6-12 working days once shipped ( not including weekend days and public holidays) but can be longer to some destinations.

Please keep in mind that international orders can be delayed due to the country’s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Furriends. International customers are advised to check with the relevant authorities in their country before placing an order with Furriends.

Tracking Information

Once your item ships you will receive an email with your tracking number so you can follow its progress until it arrives to you.

Delays with all carriers can be experienced during peak times. Please check with your postal service for their latest updates.

We ship our orders using home compostable satchels and labels or cardboard cartons so when you receive it, you can either reuse the satchel, or pop it in your compost bin or worm farm.